Contact

Your satisfaction is our priority. Our dedicated support team is available to assist with any questions about your order, product details, shipping, returns, or general questions.

Before you contact us:

• For order-related inquiries, please include your order number.
• Browse our FAQ for instant answers to common questions.
• Review our Shipping & Refund policy for delivery times and return instructions.

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CET)
We aim to respond to all inquiries within 24 hours during business days. Emails received after hours or on weekends will be answered the next business day.

Prefer to email us directly? You can reach our support team at:

📧 support@lumylo.com

or simply fill out the form below with details about your inquiry

Need urgent assistance?
Please include “URGENT” in your email subject line and provide your order number if applicable.

Thank you for being part of our community. We look forward to assisting you!